complete an assessment, including a risk assessment. control how their health information is used. The EAP counselor then meets with the investigator, who presents appropriate identification and credentials. Management discusses the matter and decides to formally refer In the majority of circumstances, an organization pays The woman tells the counselor that her son is applying for U.S. citizenship and that if this legal problem leads to application denial, her son will have to return to their home country. Thanks for completing the form. creating a self-care plan. case. Substance Abuse Professionals (SAP). CE Approval Collaborative Approval Period: Tuesday, July 12, 2022 through August 31, 2024. An EAP counselor completes an assessment of an employee/client and determines that the employee's problems cannot be resolved through short-term counseling. plan should also include measurable outcomes and a follow-up plan. Wellness staff should be aware of EAP services to Bill Summary and Status. Substance Abuse Professionals (SAP). Employee Assistance Professionals Association A stakeholder is a person, group, or organization that can affect or be affected by an organization's actions, objectives, or policies. Here is a brochure about EAP that outlines the confidentiality of the program. About one month later, the supervisor is found passed out in the office building lobby and Other, smaller, professional EA organizations include: The Canadian Employee Assistance Program Association (CEAPA), The Employee Assistance Professional Association of Australia (EAPAA), The Employee Assistance European Forum (EAEF), The Asia Pacific Employee Assistance Roundtable (APEAR), The International Association of Employee Assistance Professionals in Education (IAEAPE). A Primer on Critical Incident Stress Management (CISM). she wants that she is seeking counseling; it is the EAP counselor who needs a signed job. Financial consultations can help employee clients who are experiencing stress with foreclosure, debt, taxes, college savings, retirement, and more. Employers are not required to lower quality or quantity standards as an accommodation [14]. One advantage of an external EAP is that it can streamline processes, combine resources (e.g., an account manager or quality auditor can manage more than one company contractor), and write one set of policy statements that apply to several companies. counseling for personal relationship problems, occupational problems, bereavement, or shortly. The EAP coaches the manager in how to confront the employee regarding the work performance problems and how to talk to the employee about the EAP. the EAP counselor to make follow-up calls to ensure a successful connection with the Consultation with work organization leadership (e.g., benefit, there are many concerns about confidentiality. conversation. An EAP is asked to work with the Strategic Human Capital Committee of recommendations and works with the client to develop and agree upon a plan of action. manageable stage). CEAP certification demonstrates mastery of the body of knowledge required for competence in EA practice. Questions? 22. 16. Again, this service is often provided by a subcontractor of the EAP. has meetings in the afternoon and that she will do a better job of communicating her visits and/or reduced adherence and follow-up. 5 Steps You Can Take To Become an EAP Counselor | Indeed.com An EAP counselor is invited to play on the company's kickball team. Available at, U.S. Department of Labor. According to the supervisor, the employee has always used a lot of leave, but it has become excessive in the past six months. This course, An Introduction to Employee Assistance Programs, Approval #07012022-14, provided by NetCE is approved for continuing education by the New Jersey Social Work Continuing Education Approval Collaborative, which is administered by NASW-NJ. WebMust have a working knowledge of CEAP certification, recertification and reinstatement requirements, and the EACC/CEAP Code of Conduct. EACC approval cannot be granted once the training date has passed. WebCertified EAP professional training is the best way to ensure the EAP meets the necessary criteria, such as confidentiality, accessibility, availability & short-term help. This activity has been pre-approved by the Human Resources Certification Institute (HRCI). The EAP is a free, confidential resource that offers employees assistance when they have work performance problems. Those with the CEAP credential possess extensive knowledge of the EAP business. The Certified Employee Assistance Professional (CEAP) Release Date: 08/01/2022 Expiration Date: 07/31/2025 Table of Contents INTRODUCTION HISTORY OF THE EAP EAP CORE TECHNOLOGY HOW EAPs DIFFER FROM THERAPY DUAL CLIENTS STAKEHOLDERS TYPES OF EAP REFERRALS THE EAP CALL CENTER ASSESSMENT, REFERRAL, AND SHORT-TERM COUNSELING REFERRALS AND WebThis EuroMaTech training course is an excellent introduction to EAPs and the CEAP. progress and/or the impact of EAP recommendations (including referrals to treatment The EAP counselor comes to the worksite and offers a voluntary and anonymous group discussion on grief. report back observed trends and recommendations for management development or needed because of work-related accidents or illnesses. Internal and external models should not be confused with onsite and offsite counselors. Due to the potential for conflict of interest, no referrals for employment matters are provided by the EAP because the employer is paying for this service. Follow-up may also assess current work performance and any other Not every EAP will be right for every organization. EAP counselors are educated and trained mental health professionals who often hold field-relevant certifications and licenses. If the client is complying with the agreed-upon plan, finding the plan to Credentials. disability and is protected by the ADA if she or he is qualified to perform the essential This training course is suitable for a broad range of professionals but will greatly benefit: HR Staff at all levels. The Employee Assistance Certification Commission, an organization affiliated with the Employee Assistance Professionals Association, administers the certification program. he plans to hire a lawyer and sue the company. This is what they told us: 67% of job seekers said "help my career progression" was the biggest reason for earning their Certified Employee Assistance Professional; She also has a certificate in Industrial/Organizational Psychology from the University of Maryland, Baltimore County. Available at https://www.dol.gov/agencies/whd/fmla. Certified Employee Assistance Professional serious injury or illness if the eligible employee is the service member's spouse, son, about available benefits, gather basic demographic information (e.g., name, telephone number, on the basis of the drug use. Businesses who outsource EAP services typically pay a fixed price (i.e., The goal is included in the action plan. close to retirement, so they do not want to tarnish the supervisor's employment record or Human resources typically assists the manager with adhering to company policy and employment law and with writing a formal letter of referral to the EAP. must first telephone their EAP's call center (usually a toll-free number accessible 24 hours The follow-up is now complete and the case can be closed. After the client calls the EAP and connects with the EAP Commission on Lawyer Assistance Programs. I am concerned that something is negatively affecting your attendance. The company has an onsite EAP counselor The counselor then provides the employee with at least three pre-screened referrals for diagnosis and therapy. alcohol dependence. clearance will not be revoked or denied solely on the basis of seeking mental health Each EAP is designed to help work organizations address productivity issues and identify and resolve a range of employee concerns (e.g., emotional, financial, legal) [1]. It places restrictions on how agencies can share an individual's data with other people or agencies. Last accessed June 22, 2022. She says that she has no other areas of concern related to the performance or conduct of this employee. She has provided EAP consultation to the Pentagon, the U.S. Patent and Trademark Office, Washington Gas, and other private and public organizations. when combined, create a unique approach to addressing productivity issues and employee U.S. Office of Personnel Management. to use when talking to his new supervisor about concerns and needs; learn stress management counseling, referral to rehabilitation, and coordination with available community resources" WebWhat does EAPA offer? the employees believe their supervisor and the company are responsible for their high Physical safeguards refer to regulations designed to limit physical access to electronic information systems while ensuring authorized access. The woman becomes very upset and displays signs and symptoms of a panic attack. The purpose of NetCE is to provide challenging curricula to assist The law also makes it illegal to retaliate against a person because the person complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit. 3. WebThe Employee Assistance Professionals Association, Northern Illinois Chapter, invites you to become a member and enjoy the many benefits you will receive: Attend Chapter Meetings and Educational Programs for FREE Obtain CEUs and PDHs for Social Workers, Counselors, Marriage and Family Therapists, Human Resource Professionals, and CEAPs - FREE Homeland Security Digital Library. NetCE designates this continuing education activity for 3 NBCC clock hour(s). However, an employer can discipline, discharge, or deny employment to an confidentiality. 2007;58(10):1262-1264. She becomes a more productive employee because of the work she did with the EAP. counseling. The organization also hosts professional conferences, offers a variety of online training opportunities, and facilitates professional networking (Resources). The EAP should educate employee relations about the impact of personal problems on work performance and encourage the department to include a referral to the EAP when investigating or handling such problems. employees, to provide education to supervisors about how to support and monitor their missed deadlines, poor customer service). Last accessed June 22, 2022. The laws apply to all types of work situations, including hiring, firing, promotions, harassment, training, wages, and benefits [20]. ask about workplace performance, satisfaction, and attendance. WebTraining providers are invited to apply for professional development hour (PDH) approval by the Employee Assistance Certification Commission (EACC). contracted to provide services to an organization or at new employee orientations sponsored In ALMACA published a directory of EAP specialists to increase awareness about and access to EAPs. The Act decriminalized alcoholism by defining it as a physical and psychologic disease and mobilizing treatment resources for alcoholic employees [3,4]. as there is some evidence that implicit biases contribute to health Describe the relationship between unions and EAPs. WebBecome a Provider. Reasonable accommodation also includes adjustments to assure that a qualified individual with a disability has rights and privileges in employment equal to those of employees without disabilities. It is also suitable for anyone who wants to develop a thorough understanding of EAPs or establish an EAP in their organisation. We use cookies for analytics, personalized content and ads. Explain all services provided by an EAP and variations in program models. (The company client has done to resolve the problem), History (e.g., family, medical, mental health, substance abuse), Current symptoms (e.g., sleep, appetite, concentration, mood), Cognitive functioning (e.g., orientation to date/place, memory, referring the employee to an EAP counselor who completes an assessment and refers the employee The employee currently has no accrued sick leave, has forgotten to call twice in the last month to let her know that he is not coming to work, and has been late or left early on most days in the past two months when he has come to work. Marketing and outreach are necessary activities and are included in EAP (core technology component 2). The Employee Assistance Trade Organization. No information is collected from those who attend the group; the EAP counselor simply records the number of employees in attendance. She graduated with her MSW from the University of Maryland, Baltimore, School of Social Work in 2004, where she specialized in clinical EAP. Constructive confrontation (EAP core technology component 4) is a meeting between the employee and the supervisor to discuss performance concerns; in some cases, a union representative and/or human resources may be present. In addition, counselors are required to notify the appropriate authorities if a client threatens them (as established by The California Supreme Court decision Tarasoff v. Regents of the University of California). including a risk assessment. Having CEAP-certified EAs on staff also demonstrates that the company subscribes to the CEAP code of conduct [22]. The counselor also follows up with the client (either by appointment or telephone) to ensure that a successful connection was made to one of the referrals. Employee Assistance Professionals Also known as the Comprehensive Alcohol Abuse and Alcoholism This benefit is subcontracted by many EAPs and it can be a useful benefit for many clients (e.g., to a client seeking counseling for divorce or DUI). Health services may include blood pressure monitoring, influenza vaccinations, allergy shots, and nursing stations. She also alerts the EAP that The counselor is also aware of the internal resources of the A manager calls the EAP to request that a counselor come to the workplace and hold a group session following a critical incident. 20. regarding the use and disclosure of individuals' health information, called protected health Many managers enable their employees and then problems Federal Employee Assistance Programs: Guiding Principles, Framework, and Definitions. ESI Group The EAP should also be familiar with the role of the union and with the bargaining agreements between the union and the organization. referral of employees to EAP to address problems affecting their work. It means that this course has met the EAPAs criteria to the pre-approved for CEAP certification or recertification PDHs. The evaluation guidelines for issuing security clearance to an individual who has a psychologic condition require a review of the individual's judgment, reliability, and trustworthiness. PCA Classes | Care Advantage, Inc. treatment. EAP staff can promote and facilitate this atmosphere by holding collaborative meetings in private (e.g., staff office) rather than public (e.g., the lunchroom) settings. Supported browsers for Windows include Microsoft Internet Explorer 9.0 and up, Mozilla Firefox 3.0 and up, Opera 9.0 and up, and Google Chrome. How to Become a SAP It is not uncommon for a stressed employee to seek assistance from occupational health staff. 5. You came in late on April 29 and on May 6, 7, 14, and 15. workplace policies and ensure that its roles and responsibilities are accurately categorized as change-based or control-based. The EAPA has members in more than 40 countries worldwide and publishes the Journal of Employee Assistance, which focuses on professional development for EAs. a monthly, predetermined, per employee rate) to an EAP vendor. How to Become a Certified Employee Assistance Professional. However, the employee is not certain how to accomplish any of this. the employee to call EAP for an appointment. The employee makes an appointment with an EAP counselor. between EAPs and traditional therapy. full-time workers and 16.7% among part-time workers. 1995-2023 We have found the administrative referral process very valuable for both employees and supervisors. Become a Provider The Employee Assistance Professional is the worlds only professional credential denoting expertise in the EAP body of knowledge and behavioural health in the workplace. This type of referral may be initiated by an employee in crisis or by a family member, manager, or other staff member. This transition Become a Member Family members may also be EAP clients, making it important that their needs are also considered. The manager (who is now aware of an employee's personal problem) informs the employee about the free and confidential resources available to her through the EAP. But, a person who currently U.S. Department of Transportation Office of the Secretary of Onsite EAP counselors should take special precautions with information stored on a computer; ensure that all files are locked; and select a discrete location that protects client confidentiality. client is receiving treatment and complying with treatment recommendations. The EAP is asked to provide a stress management workshop for a Certified Employee Assistance Professional. The EAP discusses stress management and supervisory self-care with her to ensure that she has the resources needed to handle the stressful situation. An EAP counselor can have a great impact on an individual employee by providing education about the policy in general and encouraging the employee to talk with a human resources representative about the policy specifics and requirements. The manager then specifically outlines the work performance problems, expectations for improvement, and consequences for failure to improve. Employees who need counseling and who fail to seek counseling will likely, over The EAP counselor should coach managers about staying away from words such as depression, anxiety, alcoholic, or bipolar and redirect them to focus on attendance, conflicts in the workplace, missed deadlines, quality or quantity of work product, complaints from customers or colleagues, attitude, and other work performance criteria. +1 516-770-4926 Medical examinations must be job related and consistent with the employer's business needs [14]. The EA field uses a network of private practice clinicians to provide assessment, referral, and short-term problem-solving counseling to the individual employee client. nothing and be fired for violation of several company policies. It can be confusing since the same insurance company may offer both EAP and therapy benefits; however, the expectations for services are different. Training Certification The company must also know how to build, regulate, staff, and run an EAP. Laws & Guidance. NetCE is authorized by IACET to offer 0.8 CEU(s) for this program. Management and/or the company are not involved The credential is the Gold Standard in the field of Employee Assistance. Employee assistance programs (EAPs) serve organizations and their employees in many ways, ranging from consultation at the strategic level to assistance to employees and family members experiencing personal difficulties [1]. created. to provide and promote high-quality health care. This law makes it illegal to discriminate against someone on the basis of race, color, religion, national origin, or sex. Press Release: Gates Works to Reduce Mental Health Stigma. Unions are stakeholders in current EAPs, and EAPs should look to The newly simplified online process takes CEAP candidates through a progression of 5 Online CEAP Learning Modules, each with its own short assessment (instead of a comprehensive CEAP Examination). grants or contracts [8]. She tells her physician that she is under a lot of pressure at work because of a backlog and unrealistic expectations from management. The EAP encourages her to consult with human resources regarding company policy and procedure when there are attendance problems. The counselor also provides a referral to a career coach. The school system has placed the EAP counselor offsite to centralize the location for all staff members and to further ensure confidentiality for EAP clients. Available at, Bill Summary and Status. EAPs offer assistance with individual psychologic problems (e.g., depression, anxiety), Depending on the client's needs, the EAP counselor may teach stress management skills, help the client build better communication skills to more effectively communicate desires and needs to management, and work with the client to identify and pursue career goals. In addition to passing an exam, they have years of experience, training, education and supervised advisement. After These strategies include After the assessment, the EAP counselor should Conversely, control-based interventions involve reducing the effects of Select the category and your preferred venue to see all the Family and Medical Leave Act. NetCE designates this continuing education activity for 8 continuing education hours for addiction professionals. She provides consultation to organizational leadership, helping them to improve productivity within their organization. Taught by our team of highly qualified trainers, ourKHDA approved training courseswill provide you with an enriching learning experience and practical knowledge that will help you future-proof your career and support professional development within your organisation. about the problem, informs the employee about the availability of the EAP, and encourages Examples of reasonable accommodations include modifying work schedules, acquiring or modifying equipment, and reassigning a current employee to a vacant position for which the individual is qualified. symptoms, he would be referred to a therapist with experience working with depression and The law requires that employers reasonably accommodate applicants' and employees' sincerely held religious practices, unless doing so would impose an undue hardship on the operation of the employer's business [14].
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